Job Description
Section: Technical Infrastructure and Information Security Services
Division: Information Technology
Department: Office of the Chief Administrative Officer
Initial Reporting Location: 199 Larch Street
Job Status: Permanent Position
Number of Vacancies: 1
Union Affiliation: CUPE 4705 Inside Unit
Hours of Work: 70 hours bi-weekly
Shift Work Required: No
Range of Pay: IWIT Group 2 - $42.98 to $52.79 per hour
The start date will follow the selection process.
This position is eligible for hybrid work . Hybrid work arrangements are operational and incumbent based. The successful candidate will be required to work on-site at a City of Greater Sudbury location a minimum of three days per week and must be able to report to a City of Greater Sudbury work location within two hours when required.
Main Function
Under the general supervision of the Manager of Infrastructure and Information Security Services, this position is responsible to design, configure and manage all networks, perimeter devices and associated equipment to ensure all City of Greater Sudbury (City) staff and systems are operating in a stable and secure environment.
Objectives
- Ensure the City’s network systems, equipment, and security tools are operating effectively by monitoring performance, resolving issues, and implementing improvements as needed.
- Deliver timely network support, troubleshoot complex issues, and provide advice and assistance to staff and support technicians to ensure dependable information technology services.
Duties
- Provide department support across the full range of network technologies. Prioritize calls and determine most critical situations. Maintain and organize a list of solutions for reference by all support technicians. Direct unresolved issues to appropriate area of specialization.
- Provide guidance and recommendations in the appropriate use of hardware and software while promoting overall client self-reliance.
- Liaise with appropriate outside organizations regarding support issues. Perform detailed design of networks and network interrelations both internally and external to City.
- Design, maintain and support network systems and infrastructure, including but not limited to core switches and routers, firewalls, edge switches, perimeter security and network monitoring appliances. Integrate servers, telephony products, antivirus strategies, storage area network (SAN) and network attached storage (NAS) systems and any other connected devices.
- Manage all aspects for local area networks (LAN)/wide area networks (WAN)/wireless networks. Ensure security of corporate networks and devices. Monitor system logs and recommend changes, as required.
- Maintain a thorough working knowledge and understanding of all components and systems and their relationships on any associated specialized system and/or network.
- Provide direction and assistance to support technicians.
- Instruct or assist in the instruction of courses offered by Information Technology.
- Type and file documents, forms and correspondence.
- Develop and maintain a thorough working knowledge of the City’s Health and Safety policies and the applicable provincial legislation listed therein.
- Perform other related duties as required.
Note: The above duties are representative of a typical position and are not to be construed as all inclusive.
Qualifications
Education and Training:
- Community college diploma in Microcomputers and Systems or Information Systems with additional courses and certifications for Aruba and Fortinet.
Experience
- Two and one-half (2½) years up to and including five (5) years of experience dealing with the configuration and troubleshooting of various network and communications components for Data/voice in hardwired and wireless networks.
Other Requirements
- Experience with network security and antivirus systems, Firewalls, routing, and internet filtering/monitoring.
- Experience with planning, implementation and maintenance of large networks and associated systems for specialized environments utilizing Aruba and Fortinet equipment.
- Experience with solving complex problems in a large, networked environment considered an asset.
- Demonstrate knowledge of personal computer (PC) hardware components and peripherals.
- Strong skills and understanding of Routing and switching concepts.
- Local area networks and LAN administration/troubleshooting.
- Knowledge of telecom systems and equipment.
- Nortel, Microsoft, A+ and Network+ certifications are an asset.
- Satisfactory keyboarding ability, effective communication skills.
- Excellent use of English; verbally and in writing.
- French verbal and written skills an asset.
- Ability to perform the essential duties of the position.
- Demonstrated reliability, professionalism, and accountability in meeting job responsibilities.
- Must be physically capable of operating a vehicle safely, possess a valid Class LEVEL driver’s license, and have an acceptable driving record.
Competencies: (click to view)
Competency Library - Level 2 Proficiency (Individual Contributor)
Notice to Job Applicants: Definition of "Assets" on Job Postings - A number of Job Postings will contain items described as "assets" under the Qualifications heading. By way of definition, assets are qualifications which are not required but are deemed to enhance performance and therefore considered in the recruitment process.
This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.
Development opportunity range of pay: $39.07 to $47.99 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.
How To Apply
If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.
We must receive your resume
before 11:59 p.m. on Wednesday, November 4, 2026. For those providing a French language resume, please also include an English version.
- Click on the Apply for Job button.
- Follow the step by step application process.
- Ensure you attached a cover letter and resume. Acceptable file types are:
- .doc
- .docx
- .txt
- .pdf
- .rtf
- Once completed, review your application and click on the Submit button.
- Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.
All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.
Live outside Canada or new to Canada?
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)
Contact Us
For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca
